Privacy Policy

Emerald Isle Cabins values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, telephone communications, email, text messaging, reservations, and other interactions with our business.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Email address
• Mailing or billing address
• Mobile or telephone number
• Reservation and lodging information
• Arrival and departure information
• Property preferences
• Payment and transaction information
• Messages, questions, and customer-service requests
• Information submitted through inquiry, contact, booking, or registration forms
• Records showing whether you consented to receive text messages

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, IP address, pages visited, referring website, and approximate location.

How We Use Your Information

We may use your information to:

• Respond to questions and inquiries
• Process, manage, and support reservations
• Provide booking confirmations and reservation updates
• Send check-in, check-out, access, and property information
• Provide customer service
• Communicate about maintenance, weather, safety, or operational matters
• Process payments and maintain transaction records
• Prevent fraud and protect our properties, guests, and business
• Maintain records of customer communications and consent
• Improve our website, accommodations, and services
• Comply with legal, regulatory, insurance, or accounting obligations

Text Messaging and SMS Communications

When you voluntarily provide your mobile phone number and opt in to text messaging, we may send you messages regarding your inquiry, reservation, stay, requested services, property access, customer support, maintenance, or other matters related to your interaction with Emerald Isle Cabins.

Message frequency varies.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance.

SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates.

We may use service providers that assist us in delivering text messages, operating our communications systems, processing reservations, or providing customer service. These service providers may only use the information as necessary to perform services on our behalf and are not permitted to use SMS consent information for their own marketing purposes.

How We Share Information

We do not sell or rent personal information.

We may share limited personal information with service providers when reasonably necessary to: process reservations and payments, operate our website and booking systems, deliver requested communications, provide cleaning, maintenance, or guest-support services, protect our properties and enforce our agreements, or meet legal, insurance, accounting, or regulatory requirements.

All categories described above exclude text messaging originator opt-in information and consent. Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate website features, remember preferences, measure website activity, and improve user experience. You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functions.

Data Security & Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We retain personal information for as long as reasonably necessary to provide services, maintain reservation and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may decline to provide optional information, unsubscribe from email marketing using the unsubscribe link provided, opt out of text messaging by replying STOP, or contact us to request that we correct or update certain personal information. Opting out of marketing communications does not prevent us from sending communications necessary to complete or service an existing reservation or transaction where otherwise permitted.

Contact Us

For questions about this Privacy Policy or our handling of personal information, contact:

Emerald Isle Cabins
2655 Emerald Isle
Shreveport, LA 71119
Email: emeraldislecabins@gmail.com